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GR & CY & CZ & ON & NG Virtual Assistant
Incorporación 13 may 2021
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Última actividad 21 oct 2021
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Última actividad de GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant hizo un comentario,
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
Ver comentario · Publicado 15 may 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant hizo un comentario,
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
Ver comentario · Publicado 16 abr 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant creó una publicación,
Publicado 16 abr 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant hizo un comentario,
Does the Zendesk agent workspace work with the Chat Conversations API?
Ver comentario · Publicado 08 abr 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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