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Izabella Hammar's Avatar

Izabella Hammar

Incorporación 13 may 2021

·

Última actividad 03 feb 2025

www.happirel.se

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95

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16

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61

RESUMEN DE LA ACTIVIDAD

Última actividad de Izabella Hammar

Izabella Hammar hizo un comentario,

ComentarioTicket automation and collaboration

Hi,

"Mark as solved” is not working for us either! 

Ver comentario · Publicado 13 nov 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

ComentarioCustomer portal

The Requester also needs to be a end-user for the button to show, not Light Agent or Agent. 

Ver comentario · Publicado 07 oct 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+ on changing color of custom statuses! 

Ver comentario · Publicado 25 sept 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Voting for this!

Ver comentario · Publicado 02 sept 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

ComentarioWorkflow best practices and recipes

Hi,

It is possible to create internal notes with webbhook, so there is a solution for this 😃

Ver comentario · Publicado 11 jul 2024 · Izabella Hammar

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Izabella Hammar creó una publicación,

Publicación Q&A - Chat, messaging, and widgets

Hi,

Is Sunshine Conversation needed when using Conversation Extensions in messaging?
 

Publicado 02 may 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

Comentario de la comunidadZendesk AI EAP - Generative AI

Hi Daniel Nordh 
It is not a certain setting for this specifically.  The language in summarize ticket feature is defined by the language set on the Agents profile - so the same language they use Zendesk in. It doesn't matter what language the customer is set to etc. 
 

Ver comentario · Publicado 25 abr 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

Comentario de la comunidadZendesk AI EAP - Generative AI

Hej Daniel Nordh 🇸🇪

Summarize feauture on ticket is shown in the agents chosen language! 😃

Ver comentario · Publicado 24 abr 2024 · Izabella Hammar

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Izabella Hammar hizo un comentario,

ComentarioEnd users and organizations

Jimmy Rufo If you skip adding the domain on the other organizations the user wont be added to those automatically. 
So a solution would be to not use the automapping for these customers, and connect the users to the correct organization.

Ver comentario · Publicado 23 abr 2024 · Izabella Hammar

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Izabella Hammar creó una publicación,

Publicación Feedback - Zendesk AI and automation

Hi,

Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting.

There are several different departments/groups that could benefit from quickly be able to scroll through a report of the summarized ticket data.

For example, Sales rep. may want to see the summary of all tickets from their customers.
Or a Product Owner wants to see a summary of cases from all cases related to a certain category.

Publicado 16 feb 2024 · Izabella Hammar

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