David Bailie

1. Comunidad
2. Feedback - Community Forums (Gather)
3. Reply to forum topics via email

Google Groups has the feature of allowing users both start and reply to forum posts via email and we have seen this increase participation in our Google Group based forums substantially. Email is i...

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• David Bailie
• Creación 25 de septiembre de 2014 19:15
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

I'd like to be able to automate internal ticket comments as well as public comments.

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• David Bailie
• Creación 14 de febrero de 2014 18:44
• 2 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Help Center – Adding icons into your theme

Thanks for the quick reply Wes.  I'm using an image for now as a work around, but would love to get font awesome working.  I tried to find a work around and was unsuccessfully - it looks to me that...

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• David Bailie
• Creación 25 de enero de 2014 19:22
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Help Center – Adding icons into your theme

BTW, if I edit that article directly using dev tools in Chrome the icon shows up correctly, and if I add an icon directly into the HC code (editing the theme) it shows up as well, so this feels lik...

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• David Bailie
• Creación 25 de enero de 2014 18:45
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Help Center – Adding icons into your theme

Hi, I'm having trouble getting font awesome icons to show up in my articles. I've added the link to the font awesome css in the document head section of my HC and I see that when I view the source...

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• David Bailie
• Creación 25 de enero de 2014 18:10
• 0 votos