Bill Reed

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Why does Facebook integration pull in comments from posts for only one week?

We just found out this was the case-- been pulling my hair out trying to fix it, and it turns out it's baked into the system. It would be great if all comments would come through!

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• Bill Reed
• Creación 18 de mayo de 2023 12:46
• 0 votos

1. Support
2. ...
3. Ticket customization
4. Using lookup relationship fields

Is there a reason why Light Agent is not one of the Role conditions for these fields? You can set to Agent, Admin, or End User. If set to Agent, Light Agents do not appear in the list.

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• Bill Reed
• Creación 17 de mayo de 2023 15:39
• 0 votos

1. Account
2. ...
3. Global security and user access
4. Changing the account owner

Sorry if a silly question, but: will changing the account owner also change the account owner on any existing Sandboxes?

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• Bill Reed
• Creación 4 de mayo de 2023 14:08
• 0 votos

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Working with Chat triggers

What role (in Support or Chat) is required to create or modify a chat trigger? Does it need to be an Admin?

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• Bill Reed
• Creación 27 de febrero de 2023 17:05
• 0 votos

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

The issue only occurred for us so far in one very specific circumstance and eventually went away on its own. Never did determine why it occurred.

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• Bill Reed
• Creación 10 de febrero de 2023 18:43
• 0 votos

1. Account
2. ...
3. Accounts and billing
4. Discovering light agents and contributors that also take up paid agent seats

Does this mean a Light Agent who is listed as a "Guide Agent" takes up an agent seat? Because this doesn't appear to be the case from the seat count on the Team Members page. 

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• Bill Reed
• Creación 2 de enero de 2023 20:01
• 0 votos

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I automatically assign a ticket to the first responding agent?

@Arianne Batiles Let me put it this way: We have two groups which work together. Let's call them Group A and Group B. The tickets come in and auto-assign to Group A.  But if a Group B agent takes a...

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• Bill Reed
• Creación 26 de octubre de 2022 12:59
• 0 votos

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I automatically assign a ticket to the first responding agent?

Is there a way to do this, but only if the responding agent is a member of a specific group (or the group that is already associated with the ticket)? I had this set up, but-- it's changing the set...

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• Bill Reed
• Creación 25 de octubre de 2022 20:41
• 0 votos

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Managing agent groups in the Zendesk Agent Workspace

So if there are no Chat Departments, is the customer still required to choose a group/department from the widget? And if so, we can set which groups appear in this field by enabling the groups for ...

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• Bill Reed
• Creación 31 de mayo de 2022 15:39
• 0 votos

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Does anyone know what this error means? "Cannot read properties of null (reading 'map')"

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• Bill Reed
• Creación 24 de marzo de 2022 14:07
• 1 voto