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Alex Makhnytskyi's Avatar

Alex Makhnytskyi

Incorporación 13 may 2021

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Última actividad 02 may 2023

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Última actividad de Alex Makhnytskyi

Alex Makhnytskyi hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Ver comentario · Publicado 02 may 2023 · Alex Makhnytskyi

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Alex Makhnytskyi hizo un comentario,

ComentarioThird party and social messaging channels

Hello Zendesk Engineering,
Few questions:
1. Have you tested WhatsApp Group Chat? Does it work?
i.e. Client creating a Grup Chat, adding your business WhatsApp and starting a conversation between Support & a few clients. I would like to know if responses from different clients wil be added to the same ticket or no.

2. Is it possible to link the client's WhatsApp number with his email profile?

Ver comentario · Publicado 23 feb 2023 · Alex Makhnytskyi

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