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Kate Ambash's Avatar

Kate Ambash

Incorporación 13 may 2021

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Última actividad 16 oct 2021

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28

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13

RESUMEN DE LA ACTIVIDAD

Última actividad de Kate Ambash

Kate Ambash hizo un comentario,

ComentarioTicket management

I'm trying to see all tickets created within the last 2 weeks. What's the best way to do this?

Ver comentario · Publicado 11 oct 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioGeneral questions about live chat

I have set the business hours for my organization, however Explore doesn't seem to take this into consideration when tracking the time to first response. Is there another step to make this happen?

Ver comentario · Publicado 29 sept 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioTicket basics

@... When I create the view using Ticket: Brand and then also Group, it doesn't give me all tickets. I tried adding every status and i'm still only given open tickets.

 

Is there a way to create a view to see all historical tickets?

Ver comentario · Publicado 07 jul 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioTicket basics

I have multiple brands for my organization and I need to see a list of all tickets for one brand. Is a view the best way to do this? Or how might I search for this?

Ver comentario · Publicado 06 jul 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioService Level Agreements (SLA), macros, and CSAT

Will creating a view allow me to see the comments?

Ver comentario · Publicado 06 jul 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioConfiguring the Chat widget

@... Thanks! That helped. I had been on invisible!

Ver comentario · Publicado 30 jun 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioConfiguring the Chat widget

After enabling the form, customers are no longer give the option to chat in the widget. They are only given the option to leave a mesage.

Is this a known issue?

Ver comentario · Publicado 30 jun 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioConfiguring the Chat widget

I'm not seeing the pre-chat form in settings --> widget. Is this still there?

Ver comentario · Publicado 25 jun 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioHelp with Web Widget

how do i change the chat widget from "support" to "chat" ?

Ver comentario · Publicado 17 jun 2021 · Kate Ambash

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Kate Ambash hizo un comentario,

ComentarioTicket management

Trying to understand if I'm using "on-hold" and "pending" correctly.


When my user writes in and I send back a question, is that ticket status supposed to be "pending" (ie pending user response)?

Ver comentario · Publicado 13 abr 2021 · Kate Ambash

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