Calla

Thank you for your help Brett! I unchecked the box in the screenshot below - just wanted to confirm that this would mean no one gets the welcome email simply by viewing our help desk? I'm not sure if this qualifies as a case where the user is "created by an agent/administrator" since the person is just viewing the site on their own.

Hi ZD Team!

We are trying to create a public guide with no sign in option since our customers sign in on our own website. I followed Step 1 above to delete the code, but did not do steps 2 and 3. A user somehow still received the sign-up link and was confused. Is there a link sent in ZD email notifications that might lead them back to a sign-in page if our Guide is enabled? We've never had complaints about this before I started creating the guide, so I believe it's related. Our Guide is also not advertised anywhere on our website so I don't know how they got there in the first place. 

Thanks so much in advance!