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Maring Eberlein

Incorporación 13 may 2021

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Última actividad 21 ene 2022

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ComentarioLive chat departments, triggers, operating hours, and routing

Hello,

We want the functionality described here, where chats route to the appropriate department even if there are no agents online. That said, we don't want any 'lost' chats. Can someone elaborate on what this means?

Ideally, if a chat goes to a department which is not online, then the chat would register as a missed or offline chat, create a ticket, and our agents can follow up in the ticket when the team is back online.

Thanks!

Maring

Ver comentario · Publicado 13 dic 2021 · Maring Eberlein

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