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ILGM Sr Tech Specialist's Avatar

ILGM Sr Tech Specialist

Incorporación 27 jun 2023

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Última actividad 28 sept 2023

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Última actividad de ILGM Sr Tech Specialist

ILGM Sr Tech Specialist hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Ver comentario · Publicado 28 sept 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist hizo un comentario,

ComentarioSetting up Agent Workspace

Yes, please switch it back. Whoever came up with this idea, clearly doesn't understand user interfaces in the flow of data in a communications thread. This is 100% unnatural!

Ver comentario · Publicado 20 jul 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist hizo un comentario,

ComentarioSetting up Agent Workspace

I have already rolled it back - but the message is that you are forcing this change in something next month or two.

And yes, I know you're not deliberately trying to piss people off!

Ver comentario · Editado 27 jun 2023 · ILGM Sr Tech Specialist

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ILGM Sr Tech Specialist hizo un comentario,

ComentarioSetting up Agent Workspace

Totally NOT a fan of the editing window moved to the bottom. This is NOT natural and it is the BIGGEST reason I DON'T use the iPad App!

I know you guys are the 9000-pound gorilla in this market! Just because you're the biggest in the cage does it mean you're always right? Sometimes you need to listen to customers and sometimes you just need to leave things the way they are. User interfaces are a brain memory action, especially for those that live in an app every working hour. You can't screw with a workflow like this, all it does is mess with people's brains or slows them down.  There's absolutely no logical reason to do something like this!

FYY: I am only talking about changing the Editor location.

Ver comentario · Editado 27 jun 2023 · ILGM Sr Tech Specialist

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