Grant Wilson

It does indeed, thanks Brandon.

Grant

We're new to Zendesk, and this looks like exactly what we need to onboard a second team.  However, the "Received at" doesn't look to be available to us.  We're only an Essential plan, as its met all of our needs so far - have we hit a feature block due to our modest plan?  and if so, what's required to get this feature?

Any pointers appreciated.

Grant