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Scott Davis

Incorporación 13 may 2021

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Última actividad 08 mar 2024

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Última actividad de Scott Davis

Scott Davis hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+ 1. We just move to the new agent workspace, and alas, are also missing the subject in the tabs.

 It is easier to keep track of tickets when using the subject, not the submitter. We have submitters who submit many tickets.

Ver comentario · Publicado 20 sept 2022 · Scott Davis

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Scott Davis hizo un comentario,

ComentarioBusiness rules

currently,

{{ticket.url}} does not render as a clickable URL in email notifications. is there a way to do this?

Ver comentario · Publicado 30 jun 2021 · Scott Davis

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Scott Davis hizo un comentario,

ComentarioTicket customization

I've created a custom text field called URL. is displays on the left side of the agent interface in support. Is there a way to make it clickable? Right now it's just text. Perhaps a new custom field with type URL could be implemented in future releases?

Ver comentario · Publicado 30 jun 2021 · Scott Davis

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