Shelley Ryan

I see the “workaround” for reordering macros that you offered in a September 2024 comment.  

Like Zachary, I'd like to know when Zendesk will make the Edit Order function usable for those of us with hundreds of macros.  Please make that a priority so we don't have to rely on workarounds.

We get a TON of spam via Zendesk tickets, and I understand that using the "Mark as Spam" option not only deletes the ticket, it suspends the user to prevent further incoming messages from adding to the noise.

My question is... when I need to add someone to the CC field on a ticket, all of those suspended people show up in the CC selection list (yes, flagged as suspended), which still makes it a pain in the butt to actually choose a "legit" customer or light agent.  Is there ANY way to exclude the suspended offenders from appearing in the CC field?