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Trinity Opoka
Incorporación 13 may 2021
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Última actividad 14 nov 2024
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Trinity Opoka hizo un comentario,
It's not clear to me how the automated resolutions are charged, especially for article recommendations. We have racked up so many since August that we have run out of our allotment in mere 3 months. That means we will have to be paying thousands of dollars for resolutions for the entire year next year. It defeats the purpose of even having AI agents if the extra cost is going to be more than 50% of what we already pay for Enterprise Suite. How do I make this make sense?
Ver comentario · Publicado 14 nov 2024 · Trinity Opoka
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Trinity Opoka hizo un comentario,
Zendesk Is anything going to change for your Enterprise pr Professional Suite customers? Everyone on this post seems to be echoing the same sentiments about pricing and what was included with our plans. We're up for renewal in November, and I'm going to be looking at other CRMs to see what they offer in comparison to what you offer.
Ver comentario · Publicado 23 sept 2024 · Trinity Opoka
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Trinity Opoka hizo un comentario,
Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the link, but some information may be outdated, particularly the Chrome one where it asks us to click in the preserver log box. I have not checked any of the other instructions. Thanks
Ver comentario · Publicado 15 ago 2023 · Trinity Opoka
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Trinity Opoka hizo un comentario,
I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know that you can bulk update those 236 articles instead of having to do them individually. We also have many articles and were not keen on adding the label individually.
Ver comentario · Publicado 21 mar 2023 · Trinity Opoka
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Trinity Opoka hizo un comentario,
Thank you, Dave.
Ver comentario · Publicado 10 may 2022 · Trinity Opoka
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Trinity Opoka hizo un comentario,
Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?
Ver comentario · Publicado 09 may 2022 · Trinity Opoka
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Trinity Opoka hizo un comentario,
How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.
Ver comentario · Publicado 25 abr 2022 · Trinity Opoka
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Is it best to go through the training before working on a launch plan?
Ver comentario · Publicado 17 feb 2021 · Trinity Opoka
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