Trinity Opoka

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3. Answer bot: Exclude articles via label

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know...

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• Trinity Opoka
• Creación 21 de marzo de 2023 21:34
• 0 votos

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Thank you, Dave.

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• Trinity Opoka
• Creación 10 de mayo de 2022 15:00
• 0 votos

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?

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• Trinity Opoka
• Creación 9 de mayo de 2022 19:04
• 0 votos

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

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• Trinity Opoka
• Creación 25 de abril de 2022 23:03
• 0 votos

1. Support
2. ...
3. Zendesk basics
4. Planning your workflow

Is it best to go through the training before working on a launch plan?

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• Trinity Opoka
• Creación 17 de febrero de 2021 02:29
• -2 votos