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Anton Verhelst's Avatar

Anton Verhelst

Incorporación 13 may 2021

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Última actividad 12 dic 2024

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101

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RESUMEN DE LA ACTIVIDAD

Última actividad de Anton Verhelst

Anton Verhelst hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

Any update here? Is this on the roadmap?

Ver comentario · Publicado 12 dic 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioManaging Talk

I use Talk with Omnichannel routing.

When I call during business hours, I get the waiting music and after a set time a message in English saying no agents are available and to try again later.

I can not find where to add my greeting for that specific message.

Ver comentario · Publicado 29 oct 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioTicket basics

What is RECENT? The article mentions it only shows recent articles, but does not mention the time frame of recent.

Ver comentario · Editado 22 ago 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioUsing legacy AI agent functionality

Hi Helvijs Vigners 

try 

username: admin@email.com/token

password: API-token

 

example:

username: anton@company.com/token

Password: Xapg12eJ15I4HRTGkj3

Ver comentario · Publicado 01 jul 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioRouting

Hi Barry Neary yes please enable this for my account.

Is this something that will be a feature we can enable ourself in the Admin Center?

Ver comentario · Publicado 08 may 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioRouting

How does the assignment to queues work when updating a ticket? Does it work like triggers, that on every update it will check all conditions of the queues until it matches?

I have tickets that were routed to group A, assignee X, then assigned to group B (not to an assignee) but the ticket is not added to a queue anymore

Ver comentario · Publicado 08 may 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioExplore recipes

Hi, the article in the header mentions this is Enterprise (Plus) only, but the recipe mentions Zendesk Explore Professional or Enterprise. 

Can someone confirm which Suite plan I need for this to work?

Ver comentario · Publicado 07 may 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioMeasuring success

Can we change the CSAT messaging message in any way?

Ver comentario · Publicado 22 abr 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioRouting

Is it expected behaviour that tickets in a Pending status also get reassigned via Omnichannel?

This ticket is set to Pending, unassigned and then the omnichannel routing tries to assign it to an agent.

Ver comentario · Publicado 12 ene 2024 · Anton Verhelst

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Anton Verhelst hizo un comentario,

ComentarioZendesk messaging

+1 for Anton

Ver comentario · Publicado 13 sept 2023 · Anton Verhelst

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