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Anton Verhelst
Incorporación 13 may 2021
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Última actividad 12 dic 2024
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Última actividad de Anton Verhelst
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Any update here? Is this on the roadmap?
Ver comentario · Publicado 12 dic 2024 · Anton Verhelst
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I use Talk with Omnichannel routing.
When I call during business hours, I get the waiting music and after a set time a message in English saying no agents are available and to try again later.
I can not find where to add my greeting for that specific message.
Ver comentario · Publicado 29 oct 2024 · Anton Verhelst
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What is RECENT? The article mentions it only shows recent articles, but does not mention the time frame of recent.
Ver comentario · Editado 22 ago 2024 · Anton Verhelst
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try
username: admin@email.com/token
password: API-token
example:
username: anton@company.com/token
Password: Xapg12eJ15I4HRTGkj3
Ver comentario · Publicado 01 jul 2024 · Anton Verhelst
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Hi Barry Neary yes please enable this for my account.
Is this something that will be a feature we can enable ourself in the Admin Center?
Ver comentario · Publicado 08 may 2024 · Anton Verhelst
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How does the assignment to queues work when updating a ticket? Does it work like triggers, that on every update it will check all conditions of the queues until it matches?
I have tickets that were routed to group A, assignee X, then assigned to group B (not to an assignee) but the ticket is not added to a queue anymore
Ver comentario · Publicado 08 may 2024 · Anton Verhelst
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Hi, the article in the header mentions this is Enterprise (Plus) only, but the recipe mentions Zendesk Explore Professional or Enterprise.
Can someone confirm which Suite plan I need for this to work?
Ver comentario · Publicado 07 may 2024 · Anton Verhelst
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Can we change the CSAT messaging message in any way?
Ver comentario · Publicado 22 abr 2024 · Anton Verhelst
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Is it expected behaviour that tickets in a Pending status also get reassigned via Omnichannel?
This ticket is set to Pending, unassigned and then the omnichannel routing tries to assign it to an agent.
Ver comentario · Publicado 12 ene 2024 · Anton Verhelst
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