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James Beniston
Incorporación 13 may 2021
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Última actividad 27 oct 2021
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Última actividad de James Beniston
James Beniston hizo un comentario,
I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.
The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.
Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct?
Ver comentario · Publicado 06 sept 2021 · James Beniston
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James Beniston hizo un comentario,
This would be awesome and something I already struggle with while using 3CX.
If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned.
Ver comentario · Publicado 20 ago 2021 · James Beniston
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James Beniston hizo un comentario,
Can only agree with this request.
Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.
Ver comentario · Publicado 20 ago 2021 · James Beniston
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James Beniston hizo un comentario,
Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.
Ver comentario · Publicado 20 ago 2021 · James Beniston
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James Beniston hizo un comentario,
Thanks for coming back on this Jason, much appreciated!
Should this answer bot code work from within Dynamic Content:
{% if answer_bot.article_count > 0 %}
{{answer_bot.article_list}}
{{answer_bot.first_article_body}}
{% endif %}
I tried it but with no success.
Ver comentario · Publicado 15 jul 2021 · James Beniston
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James Beniston hizo un comentario,
This looks so exciting, cannot wait to get it setup!
Two questions:
- Can the answer bot placeholders be used inside of dynamic content?
- Can this be used across several different languages?
Ver comentario · Publicado 14 jul 2021 · James Beniston
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James Beniston creó una publicación,
Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.
Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.
Publicado 05 jul 2021 · James Beniston
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James Beniston hizo un comentario,
This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.
The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?
Ver comentario · Publicado 16 jun 2021 · James Beniston
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James Beniston hizo un comentario,
Can only agree, this looks horrible and really unprofessional...
Ver comentario · Publicado 16 jun 2021 · James Beniston
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