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Lauren Smith

Incorporación 13 may 2021

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Última actividad 17 may 2023

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24

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19

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Última actividad de Lauren Smith

Lauren Smith hizo un comentario,

ComentarioTicket automation and collaboration

Hi @...

Why is the default behavior for side conversations that the assignee on the ticket doesn’t receive emails? What is the thinking behind that? 

Ver comentario · Publicado 11 jul 2022 · Lauren Smith

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Lauren Smith hizo un comentario,

ComentarioGeneral questions and issues about tickets

Hi @..., out of interest do you mind sharing which platform you migrated to? 

Ver comentario · Publicado 28 jun 2022 · Lauren Smith

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Lauren Smith hizo un comentario,

ComentarioWorking with articles in the knowledge base

Hi Zendesk, when an article is awaiting verification can it still be viewed by users within the Help Centre? Or is it intermittently 'taken off the shelf'? 

Ver comentario · Publicado 24 nov 2021 · Lauren Smith

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Lauren Smith hizo un comentario,

ComentarioUsing the knowledge base in Help Center

Hi team, please advise on how I can filter published Articles A-Z as I do not currently have this functionality. I have tried this option already: 

Ver comentario · Publicado 01 mar 2021 · Lauren Smith

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