Fernando Duarte

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

You are correct.  I am using the old Web portal.   There is a new thread to request the Subscribe to Organization in Help Center https://support.zendesk.com/hc/communities/public/posts/203447356...

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• Fernando Duarte
• Creación 28 de enero de 2015 14:59
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets.   This achieves the same r...

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• Fernando Duarte
• Creación 28 de enero de 2015 14:39
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

You can already move all of the users by deleting the Domain from one and adding it to the other.  Unfortunately this does not move the closed tickets.

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• Fernando Duarte
• Creación 19 de diciembre de 2013 17:25
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

Is this even on the roadmap?

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• Fernando Duarte
• Creación 18 de diciembre de 2013 22:58
• 3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

+1 on this request. My use case: For an Organization, we need to be able to nominate an "account owner" to be automatically CC'd on every ticket linked to that organization upon creation. This h...

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• Fernando Duarte
• Creación 17 de noviembre de 2013 18:38
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Help Center - Add an arrow to scroll back to the top of the page

I implemented it immediately!!

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• Fernando Duarte
• Creación 4 de octubre de 2013 21:49
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.

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• Fernando Duarte
• Creación 12 de febrero de 2013 19:18
• 0 votos