
Chris P
-
Actividad total5
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos2
-
Suscripciones1
Resumen de la actividad
Última actividad de Chris P-
Chris P hizo un comentario,
That's why I suggested putting the emails into a separate queue. The point is to not re-open solved tickets unless they need to be reopened. The dedicated queue would be checked just like any other...
-
Chris P hizo un comentario,
My idea: When I Solve a ticket with a comment, the email that's sent to the customer should clearly state the ticket is closed and any reply would be added to the ticket history but not reopen it....