Mark Stagi

Hi Emily,

Thanks.  I tried another test and the email it's sending out doesn't give the 2 links only 1 link to change it but then it requires users to login.  Please open up a ticket so we can get to the bottom of this.

Thanks

Mark

Hi Emily,

Thanks for the response.  That is the placeholder that I am using but it isn't working right.  Attached is a screenshot of the response that is created when we use this.

 

THanks

Mark

 

Thanks for the tip Joe.  Only issue I am having is the email sent to the client to resurvey doesn't give them the same good or bad links like the first survey.  Instead it shows " You may still change your rating or comment." and then the user has to login to change the rating.  Since we don't have our users login to the portal and communicate mainly via email it a big extra burden and so far nobody is changing the rating.  

Any workarounds for this?