Teresa

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain I just had a thought. Only one field is pulling in. That field is a text field. The other two are dropdowns and they don't add to the subject. Would the type affect anything? 

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• Teresa
• Creación 2 de agosto de 2023 18:31
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Not positive which way you wanted me to check, so I have screenshots of both. First, when logged in and looking at the form, there are no errors, but some warnings:      Then, when logged into Gui...

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• Teresa
• Creación 1 de agosto de 2023 13:45
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Thanks, Ifra Saqlain! I just tried this code and it still only pulls in the first custom field into the subject. Custom field 2 and 3 are missing, but it does have the " hey" at the end of the subj...

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• Teresa
• Creación 1 de agosto de 2023 00:22
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Ifra Saqlain! That looks like it's only one custom field added to the hidden subject, which is how we currently have it working. What I need is to have 2-3 custom fields added to the subject. So...

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• Teresa
• Creación 29 de julio de 2023 22:26
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Adding a hint below the attachment field

Tipene Hughes would the cc field (optional for logged in users) follow the same path to add a hint?    $('input#request_cc_emails').parent().append('<p id="request_cc_emails_field_hint">Test hint</...

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• Teresa
• Creación 28 de julio de 2023 16:24
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain Below is a snippet of code that we use to hide the subject, but then also add a field on the form to the hidden subject line:  $("#request_custom_fields_12345").keyup(function(event)...

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• Teresa
• Creación 28 de julio de 2023 14:13
• 0 votos

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Ifra Saqlain! So I am just beginning to work with this actual instance of the HC. At at the bottom of the js, I added the code found on this page. Right above what I added there was existing cod...

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• Teresa
• Editado 28 de julio de 2023 13:57
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Including {{ticket.description}} placeholder in trigger

This is an issue for us as well, for much of the same reasons Harrison described above. Can the original description be copied into a custom field that we can then add to the trigger? 

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• Teresa
• Creación 19 de mayo de 2023 18:51
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Support user cannot see their tickets

Ifra Saqlain I don't know if it helps, but I have the option to assume identity of an end user, but not an agent. 

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• Teresa
• Creación 11 de mayo de 2023 20:03
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. Prefill and hide Subject & Description fields of specific form on New Request Template

Hi Ifra Saqlain, its the link in your comment on this page. TY!  

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• Teresa
• Editado 22 de marzo de 2023 17:26
• 0 votos