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Moniek van der Geer's Avatar

Moniek van der Geer

Incorporación 16 may 2021

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Última actividad 16 dic 2021

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Última actividad de Moniek van der Geer

Moniek van der Geer hizo un comentario,

Comentario de la comunidad Q&A - Talk and text

Good to know! 

Additional question, if a customer calls us, and that person is already known in our zendesk account, with e-mail as well as phone number.. will an automation pick that e-mail address to send the e-mail to? Or do we need to fill it out manually for each ticket that opens on a phone call?

Thanks in advance. 

Ver comentario · Publicado 16 dic 2021 · Moniek van der Geer

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Moniek van der Geer hizo un comentario,

ComentarioAttachments and CCs

Thank you Dave! Will look into this to see if this is a solution for us :) 

Ver comentario · Publicado 22 sept 2021 · Moniek van der Geer

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Moniek van der Geer hizo un comentario,

ComentarioAttachments and CCs

@..., yes, I want to be able to remove attachments from tickets, but not within 28 days. Preferably we would delete them after 5-6 months.

Totally agree with @... on this one! Why make a new post if this is already filled with customers requesting this feature..

And if the feature will not be made, we will need an extensive description on how that content is managed, to be able to comply with all Data Protection Laws. 

Hope to hear soon!

Ver comentario · Publicado 21 sept 2021 · Moniek van der Geer

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Moniek van der Geer hizo un comentario,

ComentarioAttachments and CCs

Hello!

I wanted to check in on this, since the last update was 1 year ago already... Will this be updated any time soon? All links to product requests lead me to a page I'm not authorized to view, so I hope you can give some advice on this. 

To speak with Maring Eberlein's words: We too are a company that really needs the ability to remove confidential attachments without fully deleting a ticket.

Thanks in advance

Ver comentario · Publicado 20 sept 2021 · Moniek van der Geer

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