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Alan Jacobs

Incorporación 16 may 2021

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Última actividad 16 ago 2023

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Última actividad de Alan Jacobs

Alan Jacobs hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hoping this can be road-mapped.

As a feature that used to exist we could not understand why functionality was removed.

We are caught in the situation whereby we have disparate dev teams working across bus units & we have lost our links ZD-Jira ever since the feature for multiple ZD domains was removed.

Another unit has taken precedence to use their ZD domain & we find ourselves at a loss to map support<->dev items.

Please reconsider re-adding this  functionality in a near-term release.

Thank you

Ver comentario · Editado 04 oct 2022 · Alan Jacobs

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Alan Jacobs hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Using an earlier release of Zendesk the connector to Jira was working ok, since having shifted to Enterprise the Zendesk App disappeared from view yet still worked.

We made the mistake of reinstalling it & are now finding it has also disappeared from our Jira projects that we had installed to previously & another team is using the Jira app which for some reason does not allow multiple 'Zendesk Support URL'

Ver comentario · Editado 31 mar 2022 · Alan Jacobs

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