Harrison Meesschaert

1. Agent guide
2. Ticket basics
3. Understanding when email replies become public or private comments

Hey, Haven't been able to find this info anywhere else so asking here. We have an automation that fires off when a ticket has been set to Pending for > 2 days and there are no public replies (to pr...

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• Harrison Meesschaert
• Creación 14 de abril de 2022 16:28
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Ability to Report on Tag changes in the 'Support: Ticket Updates' data set.

+1 Need to report out on when a tag was added to a ticket. (In our case to track when side-conversation was used).

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• Harrison Meesschaert
• Creación 16 de septiembre de 2021 22:42
• 2 votos

1. Objects and rules
2. ...
3. Business rules
4. Trigger conditions and actions reference

Hi! We have a trigger set to notify an end-user when a public reply has been made on their open ticket. This trigger is obnoxious for Social Media responses since it's far more conversational than ...

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• Harrison Meesschaert
• Creación 7 de mayo de 2021 20:44
• 0 votos