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Fra Lowe

Incorporación 16 may 2021

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Última actividad 16 oct 2021

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RESUMEN DE LA ACTIVIDAD

Última actividad de Fra Lowe

Fra Lowe hizo un comentario,

ComentarioEnd users and organizations

@... I'm evaluating Zendesk as an Internal Help Desk. My team of 9 handles queries from 25+ departments, with 9000+ employees. Our customers or end-users are all internal employees with a single domain name

How can we organise the tickets that come in, and recognise which department the ticket is from? We will only have one Group of agents (my team).

How can I ensure that tickets from a single department (eg. Sales) are grouped together, so I can view the historical tickets in the future and not lose context?

Ver comentario · Publicado 11 mar 2021 · Fra Lowe

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