Joe Hettinger
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Última actividad de Joe Hettinger-
Joe Hettinger hizo un comentario,
Do we have an ETA on when this feature will be added?
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Joe Hettinger hizo un comentario,
Looking at how the triggers are setup, it does appear as though we would have to create a trigger for each organization. However, a good naming convention and the triggers should be easy to manage....
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Joe Hettinger hizo un comentario,
For our situation, when some one from company A submits a ticket in ZD we would want the trigger to CC a project manager or other responsible person who belongs to company A.There are also times wh...
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Joe Hettinger hizo un comentario,
Good Idea. Another thing we can try is every so often we should reply to this topic, and maybe the ZD product manager will take note. I too have noticed that ZD agents are way too eager to close ou...
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Joe Hettinger hizo un comentario,
Adding CC's who are not agents via a trigger would be helpful to our company as well. We are considering leaving ZD because this feature does not exist and the poor formatting of the new portal vs ...
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Joe Hettinger hizo un comentario,
The link for adding a target ;looks like it would work, but the "Target" cannot reply to the ticket. How would you address this?
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Joe Hettinger hizo un comentario,
Do you have a link to directions for an end-user to subscribe to notifications when someone else in their organization submits a ticket?