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Mark Molloy

Incorporación 16 may 2021

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Última actividad 04 jun 2024

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Última actividad de Mark Molloy

Mark Molloy hizo un comentario,

ComentarioEnd users and organizations

Hey Kirsty, I too, encountered something similar: the importer said it worked, but nothing changed. My issue was that my import file's field was not formatted correctly. Verify that the column heading is “Custom_fields.customfieldname”. 

 

As a last resort you might consider deleting the incorrect dropdown value in the organization and then importing the correct ones with the bulk importer.

 

Ver comentario · Publicado 29 may 2024 · Mark Molloy

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Mark Molloy hizo un comentario,

ComentarioEnd users and organizations

Well, I'm still stumped. A custom text field will not bulk import (it has in the past). I reduced the .CSV file to one record. The email response says the organization was updated. Nope. Nothing. Nada. Zero. Zilch.  Cleared cookies, refreshed the page. Same result. I'm getting heat from management and I don't like it. Help!

Ver comentario · Publicado 01 mar 2024 · Mark Molloy

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Mark Molloy hizo un comentario,

ComentarioEnd users and organizations

mfg These are the actual keys. The 'patch' field is numeric so I tried to bulk import it by itself (with name in the first column, of course) and it worked. I tried one of the other fields (text) by itself and it failed to update. I'll keep trying.

Ver comentario · Publicado 28 feb 2024 · Mark Molloy

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Mark Molloy hizo un comentario,

ComentarioEnd users and organizations

Hello,.

I understand that after a bulk import I have to wait a few hours to see the results in Explore. It's been 48 hours and I still do not see my bulk changes reflected in Zendesk. When I use the data importer, I am told that "Mapping required. One or more fields couldn't be mapped. Modify your CSV file and reupload".

I have tried both bulk import and the data importer. Here are the .CSV headers:

Bulk Import:

Data Importer

Tell me where I am wrong and I will fix it.

Ver comentario · Publicado 28 feb 2024 · Mark Molloy

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Mark Molloy hizo un comentario,

ComentarioBuilding reports

Gabriel,

Thank you!

Mark

Ver comentario · Publicado 02 mar 2023 · Mark Molloy

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Mark Molloy hizo un comentario,

ComentarioBuilding reports

I am creating an Explore Report using the Support Tickets dataset. A custom field is not appearing as an attribute. Other custom fields are available as attributes in Explore. Here is the Custom Field "Patch":

Here is the search for the attribute "Patch":

Is there something I missed setting up the custom field. It was created as the same time as the other ones.

Thanks!

Ver comentario · Publicado 01 mar 2023 · Mark Molloy

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Mark Molloy hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

Good Morning (Eastern U.S.) James,

Thanks for reaching out.

It's custom fields we'd like to add. 

Mark

Ver comentario · Publicado 27 feb 2023 · Mark Molloy

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Mark Molloy hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

Jahn,

Thank you for your reply. Adding and removing custom fields is all well and good. My issue is with the columns on the Organization screen that appears when I select the Organization icon in the sidebar. I have been told that that screen cannot be customized.

Mark

Ver comentario · Publicado 24 feb 2023 · Mark Molloy

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Mark Molloy creó una publicación,

Publicación Q&A - Users, groups, and organizations

Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Organizations page opens with the following columns: Name, Domain, Tags, Created at, and Last updated. I'd like to see different columns. Can I replace the existing columns with different fields in the organization? It would make scanning organizations easier.

Thank you!

Publicado 23 feb 2023 · Mark Molloy

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Mark Molloy hizo un comentario,

ComentarioEnd users and organizations

Thank you Christine!

Ver comentario · Publicado 23 feb 2023 · Mark Molloy

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