Gail Des Jardin

I would agree that resolving this issue remains a top priority, especially since Zendesk is systematically removing existing features in an effort to pressure customers to migrate to the new Agent Workspace (which is very disappointing).

Has Zendesk made any progress towards making the location of the composer (comment box) configurable? Similar to others, we are B2B, and have no need to connect to social media chat options. The new location makes Zendesk more difficult to use, and may be enough of an impediment that we'll have to start looking at other support tools.