Christopher Hopper

I've been following this one for a while. Then when someone mentioned the Tips and Tricks forums, I took a look.

This post seems to explain how to address the issue, in a sort of workaround, using a custom field, trigger and action.

https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests

@Lou Gallo,

I'd love to get a copy of your API call payload and the endpoint you send it to for this Lou. Not sure how to contact you directly though through here. 

I guess it's not something that you can just post into this comment thread?