Jonathan

Its been a while, but I wanted to +1 this as well.  Ability to turn off sending of CC's from triggers.  Based on trigger conditions, we can prevent an e-mail from being sent for requestors and/or assignees.  But for cc's, its all or nothing.  We have certain groups of tickets that we want to prevent e-mail being sent completely.  So the customer is forced to use the web interface to update messages.