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Amelia

Incorporación 16 oct 2021

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Última actividad 30 nov 2021

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Última actividad de Amelia

Amelia hizo un comentario,

ComentarioTicket basics

Is there a way to search a Twitter handle. This information is under the end user section. Can we set it as a custom search? We can currently search the twitter username which shows as the requester but this is different than the handle that shows under end user information. Please help!

Ver comentario · Publicado 27 oct 2021 · Amelia

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Amelia hizo un comentario,

ComentarioUsing AI agents for email and web form

That should do it Dave! Thank you SO much. 

Ver comentario · Publicado 14 oct 2021 · Amelia

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Amelia hizo un comentario,

ComentarioAI agents and automation best practices

Hi Mike! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

Ver comentario · Publicado 13 oct 2021 · Amelia

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Amelia hizo un comentario,

ComentarioUsing AI agents for email and web form

Hi there! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

Ver comentario · Publicado 13 oct 2021 · Amelia

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Amelia hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

This would incredibly helpful! The data is already in the ticket itself, it just needs to be made searchable. Thanks for bringing this to light Matt!

Ver comentario · Publicado 10 may 2021 · Amelia

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