Cheyenne Trommels - Oorebeek

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Creating and managing translated content for your Zendesk Guide knowledge base

I have the same question as Yahor above here, but his question hasn't been answered.  One of my former colleagues has set two of our three help centers to the wrong version of English. We have thre...

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• Cheyenne Trommels - Oorebeek
• Creación 23 de marzo de 2023 10:47
• 0 votos

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Migrating existing content to your help center

Hi, I have an interesting issue; one of my former colleagues has set two of our three help centers to the wrong version of English. We have three help centers, of which one is set to English UK (wh...

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• Cheyenne Trommels - Oorebeek
• Creación 23 de marzo de 2023 10:39
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Light Agents should be allowed to create views

+1 !

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• Cheyenne Trommels - Oorebeek
• Creación 14 de marzo de 2023 15:40
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Using an Automation to Reopen Tickets on a Specific Date

I have the same issue as Cedric. I'd like to use a different date ticket field than the due date field to run an automation. I've created a date field, however in the automation I do not have to op...

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• Cheyenne Trommels - Oorebeek
• Creación 13 de marzo de 2023 12:33
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Add formatting (rich text editor) to dynamic content

Yes please! AND (or ;-)) for macro's it would be great if you can add dc/language variants right in the macro itself. Just like a Guide article! The rich editor is already available there, it would...

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• Cheyenne Trommels - Oorebeek
• Creación 21 de febrero de 2023 15:43
• 1 voto

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content

We need most of our macros in both Dutch and English and got the tip to use DC for this. However, DC does not allow formatting like bold text. Neither can I add attachments in dc. How would you adv...

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• Cheyenne Trommels - Oorebeek
• Creación 21 de febrero de 2023 14:00
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Use of hashtags in emails

Yes please, this is so annoying! I need to be able to turn it off.

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• Cheyenne Trommels - Oorebeek
• Creación 23 de enero de 2023 11:01
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. Show all articles on Category page for Zendesk Guide Help Centre

Tipene Hughes Hi Tipene, it looks like you've brought us soooo close to removing that annoying 'click to see all articles' link. However, as a non-coder wíth some coding understanding, I'm not sure...

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• Cheyenne Trommels - Oorebeek
• Creación 22 de noviembre de 2022 14:51
• 0 votos

1. Comunidad
2. Tips from users - Zendesk Suite
3. How to include Article in Multiple Sections

Hi Alejandro, thank you for this solution. While in my eyes it should be a basic option to place an article in different sections/categories and even different brand guides, it seems Zendesk doesn'...

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• Cheyenne Trommels - Oorebeek
• Creación 22 de noviembre de 2022 12:25
• 0 votos

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I require a ticket field to be set before moving to a status other than solved?

Hi Christine, thanks for your swift reply. What kind of notification would I be able to set? I only know about the option to notify agents per email, which wouldn't be a proper solution to this iss...

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• Cheyenne Trommels - Oorebeek
• Creación 27 de octubre de 2022 08:33
• 0 votos