Shane Monaco
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Última actividad
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Resumen de la actividad
Última actividad de Shane Monaco-
Shane Monaco hizo un comentario,
Hi, this is a pain point for us as well. Would love for the ability to have "start over" as a flow step to prompt our visitors back to the top of the flow. Right now it will take them 2-3 steps o...
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Shane Monaco creó una publicación,
Capability to leave autoresponses to idle end users that chat with us
RespondidaWould like the ability to leave autoreponses (via triggers) to idle end users that chat with us. For example: 2 minutes of no response from end user, send a message to the end user 1 additional...
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Shane Monaco creó una publicación,
Feature Request: Capability to suppress the "Operating hours have started" Notification
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hours have started" notification for those with a chat license. Not everyone wi...
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Shane Monaco hizo un comentario,
While I like the changes to the admin center, 2 points of feedback that seem to be a step backward: -The admin center is much slower than the old way for admin settings. Going to areas like ticket...
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Shane Monaco hizo un comentario,
2nd this, this is especially important for when people change roles and no longer have access. Also as admins we should be able to see all dashboards no matter the case.
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Shane Monaco hizo un comentario,
Hi All Is there any documentation on this new dataset that you can provide? Thank you Shane
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Shane Monaco hizo un comentario,
2nd this comment, would be beneficial to differentiate between role, light agent, and full agent. Would be nice to be able to also show default user properties (Group, Organization) and other user...
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Shane Monaco hizo un comentario,
Hi Team, reiterating everyone here expressing this feature would be helpful. Any updates would be appreciated.
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Shane Monaco hizo un comentario,
Hi Clay Turk, Our Reporting team is looking for this dataset as well. Is there any update or ETA on release? Thank you Shane