Carmen Paolucci

Just reposting my question from the breakout session.  Thank you!

When setting automations to run on a specific date the automation runs on the internal Zendesk timezone (UTC) rather than the timezone we have set in Zendesk (EST), so the automation always runs 5 hours before we want it to. How do we get it to actually open on the day we want it to?

Thanks!

Definitely interested in this.  Something immediately after the call where the customers stays on the line for a quick CSAT survey.  I know that it can be accomplished via email or SMS but preference would be to offer the CSAT in the channel the customer chose and not all call from an SMS enabled line.  

We are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support).  We want this option to not be a 1:1 relationship but actually work as a chat queue where the chat will get answered by next available agent.  Does this type of functionality exist today?  As an FYI we are on Agent Workspace.