Alex Nehrkorn

Hi Miranda Burford! Thank you for your reply. We've found that moving it to the right actually blocks more of the UI than then left (where it is located now); but thank you for the suggestion. 

Jumping in here, we'd also like to have a close button on the launcher, if possible, as it blocks some of our UI and we've received some complaints from users. 

If the button could just minimize the widget, that would be ideal. 

Is there any way we can adjust the size of the widget? It blocks some of our UI and we want to make it a touch smaller.  

On the Talk Dashboard, we can monitor live calls by line (filter by line). Since calls are routed to specific groups; we'd like to have an option to monitor live calls by group in addition to by line. 

For example, we have the same phone line for both clients and customers. Clients go to one group, customers go to another group. If we filtered by group, we could see how many calls from just customers are holding.