K Zee Testing

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Make the Chat Widget's Confirmation Message on Contact Form Customizable

We would really love the chance to customize this message as well as to apply branding. It is important to be able to have a consistent voice and feel throughout all of our collateral.

• Ver comentario
• K Zee Testing
• Creación 5 de agosto de 2021 21:49
• 0 votos

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I troubleshoot common SLA issues?

With regards to SLAs for First Reply Time and Next Reply Time, are these pausable by moving the ticket to an on hold status?

• Ver comentario
• K Zee Testing
• Creación 25 de mayo de 2021 15:13
• 0 votos