Jenna Marchant
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Actividad total13
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Última actividad
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Resumen de la actividad
Última actividad de Jenna Marchant-
Jenna Marchant creó una publicación,
New Feature Request! Multibrand- Toggle between groups
No planeadaWhen an agent is assigned to multiple groups they have access to all chats and calls that come in across all groups. However, sometimes they only need access to a group for a specific time of day. ...
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Jenna Marchant creó una publicación,
New Feature Request! Automatically change chat status if taking a live calland vise versa
CompletadaWith agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a chat comes in, they won't be able to also answer a call. We don't want the c...
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Jenna Marchant creó una publicación,
New Feature Request! Automatically change talk status if taking a live chat and vise versa
With agents on both chat and call queues, it can be hard to manually toggle between each and not miss interactions. If a call comes in, they won't be able to also answer a chat. We don't want the c...