Josef Prandstetter
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Actividad reciente de Josef Prandstetter-
Gorka Cardona-Lauridsen The current situation is that each customer has to configure the required columns for each browser if they need more information than the standard. Is it possible for Zendes...
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Jake Edwards we see the same issue - here you can find our post:https://support.zendesk.com/hc/en-us/articles/4628113350170/comments/5085821095834
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Gorka Cardona-Lauridsen We see the same issue like John DiGregorio:For customers, who never played around with additional columns / tickets fields in the request list the status column is missing a...
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Gorka Cardona-Lauridsen Thank you for your timely feedback as well as detailed explanation of the background. If we were to add a new setting to the field, how would you feel about the default sti...
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Gorka Cardona-Lauridsen We would also see a value in adding the "Requester" for organisation requests as mentioned by Jake Edwards above. In addition, during an extensive discussion about this new ...
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Gorka Cardona-Lauridsen In our case there are primarily the following usability problems, which can be seen on this video: The list of additional columns, i.e. ticket fields, is much, much too ext...
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Hi Gorka Cardona-Lauridsen, First of all, thank you for providing this great feature - it really is a significant improvement for our customers/partners to use the help center more efficiently. How...
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+1 from our side!We would like to see basic functionality in Zendesk Gather that exists in solutions like UserVoice, Aha! etc. so that we don't have to redirect our customers & partners to other pl...
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+1 from us as well. We also sync staff from our company Active Directory to Zendesk and deactived colleagues get suspended. it would be really helpful to filter for suspended users on the new team ...
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Barkha Bhatia Thanks for the information - that sounds amazing - can you give a very, very rough timeline for implementation?