Josef Prandstetter
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Actividad total210
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Publicaciones
Actividad reciente de Josef Prandstetter-
Flowbuilder: Add hint at adding custom ticket fields, that only ticket field with the permission option "Editable for end users" are available
The following usability issue made it difficult for me to get started with Flowbuilder:I wanted to add a custom field to Flowbuilder, but the needed ticket field, which we use for internal routing ...
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Flowbuilder: Improve Usability for adding custom fields (with identical title shown to end-user)
The following usability issue made it difficult for me to get started with Flowbuilder:If you want to add a custom field in Flowbuilder, the custom fields are only listed with the title shown to th...
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Security: Support to use separate Azure Active Directory (AD) for team members and end customers
We use our organization's Microsoft Office 365 Active Directory (AD) for authentication of our support agents (= team members).We currently manage end users in the Zendesk build-in store (= Zendesk...
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Detailed information about posts, e.g. who voted directly within Zendesk
Feature Request Summary: Within Zendesk, there should be an easy way for Gather full agents to see who has voted - very similar to what is possible with similar solutions like Aha! as well as Use...
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Support Federated Search at Instant Search (= include them at Suggestions)
Feature Request Summary: In a Zendesk Help Center the content of a federated search should be available within suggestions / instant search, because else our customers don't find content from thi...
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Textbox to filter by Agent name
CompletadaFeature Request Summary: There should be a filter line to filter the list of agents by their name.It should be a contains and not a startswith filtering. Description/Use Cases: We have around 5...
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Sort Tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page
PlaneadaFeature Request Summary: At Guide (= Help Center) it should be possible for end-users/customers to sort their tickets by columns like "Subject", "Requester" and "Status" at the "Organization requ...
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Bug @ Guide: Suggested Google Analytics Tracking ID Nomenclature is not up-to-date
Google recently updated the format of their Google Analytics tracking IDs. Right now at Guide you can only see the legacy format for Google Analytics tracking IDs.We suggest to add the new format a...
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Bug @ Chat: Dead link at Edit Agent
RespondidaIn the Admin panel at chat for edit an agent hints are displayed. One of this hints contains a link, which is not available:https://www.zendesk.com/blog/tags/zendesk-chat/
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Support to delete for an erroneously activated widget for a brand
It looks like it is not possible to delete a widget for a brand in the admin panel. Are there any plans to support to delete widgets? We are keen to have a tidy administrator interface and would li...