Josef Prandstetter
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Actividad total210
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Última actividad
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Votos66
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Suscripciones74
Publicaciones
Votos de actividad por Josef Prandstetter-
Light Agents comments to their own tickets via Help Center should be visible in Help Center
Feature Request Summary: Comments by Light Agents via Help Center to their own tickets (= where they are the requester) should be visble (= public and not internal). Description/Use Cases: We h...
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Detailed information about posts, e.g. who voted directly within Zendesk
Feature Request Summary: Within Zendesk, there should be an easy way for Gather full agents to see who has voted - very similar to what is possible with similar solutions like Aha! as well as Use...
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"Allow" instead of "Invite": Share Dashboard without sending invitation eMails
CompletadaFeature Request Summary: It should be possible to grant access to certain users or user groups to a dashboard without sending them an invite eMail to the shared dashboard. Description/Use Cases:...
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Sort Tickets by columns like "Subject", "Requester" and "Status" at the "Organization requests" page
PlaneadaFeature Request Summary: At Guide (= Help Center) it should be possible for end-users/customers to sort their tickets by columns like "Subject", "Requester" and "Status" at the "Organization requ...
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Support Federated Search at Instant Search (= include them at Suggestions)
Feature Request Summary: In a Zendesk Help Center the content of a federated search should be available within suggestions / instant search, because else our customers don't find content from thi...
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Support to search only in the currently active community topic
Feature Request Summary: Support to search (optionally) only in the currently active community topic: Description/Use Cases: We are a global software vendor and we use Zendesk Gather (Copenhag...
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Implementation of an optimization to prevent light agents from mistakenly using CC functionality when logging in tickets via HelpCenter
Feature Request Summary: Light Agents should have CC functionality available when they log a ticket via HelpCenter or please implement one of the other listed alternatives below. Description/Use...
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Support to delete for an erroneously activated widget for a brand
It looks like it is not possible to delete a widget for a brand in the admin panel. Are there any plans to support to delete widgets? We are keen to have a tidy administrator interface and would li...
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"Zendesk for Teams App" requires too many critical permissions
We are highly interested using your Zendesk for Teams App, especially because of the features that are planned for the future.We were able to convince our IT administration that they met the requir...
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Security: Support to use separate Azure Active Directory (AD) for team members and end customers
We use our organization's Microsoft Office 365 Active Directory (AD) for authentication of our support agents (= team members).We currently manage end users in the Zendesk build-in store (= Zendesk...