Búsquedas recientes
No hay búsquedas recientes
Kevin Roussety
Incorporación 16 oct 2021
·
Última actividad 27 dic 2023
Seguimientos
0
Seguidores
0
Actividad total
10
Votos
0
Suscripciones
5
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Kevin Roussety
Kevin Roussety hizo un comentario,
Dear Chris Bulin,
We have already defined our SLA's and the badge is being displayed correctly. Currently, I'm looking for a way to track ticket resolutions time from opening a ticket to mark it as solved excluding waiting time for a customer to reply and agent breaks.
Ver comentario · Publicado 08 jun 2021 · Kevin Roussety
0
Seguidores
0
Votos
0
Comentarios
Kevin Roussety hizo un comentario,
From the picture above,
How can I add the solved in 10h or 4h? I've been looking to find a way to track time for a ticket resolutions.
Ver comentario · Publicado 07 jun 2021 · Kevin Roussety
0
Seguidores
0
Votos
0
Comentarios
Kevin Roussety hizo un comentario,
Once again sorry for late reply, yes it worked now. Thanks for your help.
Ver comentario · Publicado 19 may 2021 · Kevin Roussety
0
Seguidores
1
Voto
0
Comentarios
Kevin Roussety hizo un comentario,
Hi sorry for this late reply,
Ver comentario · Publicado 18 may 2021 · Kevin Roussety
0
Seguidores
0
Votos
0
Comentarios
Kevin Roussety creó una publicación,
So whenever a new tickets is created and is assigned to a specific group, I want to send a mail to each agents in this group to notify them that they have received a new tickets but no mail is being send to them. Below is how I set it up. I event tried (assigned group) but to no avails.
Publicado 17 may 2021 · Kevin Roussety
0
Seguidores
2
Votos
4
Comentarios