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Última actividad de Ruptela
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    Ruptela hizo un comentario,

    Hi, Dave, Thanks for your reply Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)

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    Ruptela creó una publicación,

    Customer specific SLA

    Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with spe...

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    Ruptela creó una publicación,

    Ticket (custome) field: time

    Hello, Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates an...