Gary Mariscal

Hey @...

I attempted to create a standard calculated metric with the formula:

Value(Article Votes)

And then selected the SUM or COUNT aggregator

I have not confirmed accuracy. 

We have a significant need for Explore to provide metric options for total votes, down votes, and up votes. Right now we must use Support > Reporting module in order to manually pull these metrics. 

This would be a huge time savor for weekly, monthly, quarterly, and annual reporting. 

Thanks!

It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PDF. This is helpful for job aids and learners that prefer a hard copy, in-sight, at their working area. 

The third-party applications and API options were either difficult to set up or did not work. 

Thanks!