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Ramil

Incorporación 25 abr 2024

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Última actividad 24 oct 2024

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Última actividad de Ramil

Ramil hizo un comentario,

ComentarioTicket management

"Set composer to public channel by default" “Settings to make agent comments private by default do not apply to channels that are considered live, including chat, messaging, and social media.”

 

this feature should apply even in Messaging since Messaging in most cases converted to email and there is always a risk to send intenral notes when Messaging is default to public. 

pls consider this option. tnx

Ver comentario · Publicado 24 oct 2024 · Ramil

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Ramil hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Is there any update on this concern? 
In zendesk messaging report, there is no clear indication if the chat is missed or not unlike the legacy chat, very clear and detailed info. 

Ver comentario · Publicado 11 oct 2024 · Ramil

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Ramil hizo un comentario,

ComentarioReporting for Chat

Aside from the metrics, is there an option to actually view the current chat being served in Messaging?
In live chat, this is possible just by clicking the active chat, in Messaging I dont see any option. 

Ver comentario · Publicado 12 sept 2024 · Ramil

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Ramil hizo un comentario,

ComentarioGeneral questions about live chat

The option to end chat from end user side is much make sense,  Live chat concept and functions are more  useful than the Messaing which includes this End Chat option. 

Ver comentario · Publicado 12 sept 2024 · Ramil

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Comentario de la comunidad Feedback - Ticketing system (Support)

same here.. since updating to agent workspace, we now have no sound notifications for any incoming chat.. It is really important especially if agents are doing multi tasking… 

Ver comentario · Publicado 25 abr 2024 · Ramil

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