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Rebecka Linnér

Incorporación 28 may 2021

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Última actividad 22 oct 2021

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Última actividad de Rebecka Linnér

Rebecka Linnér hizo un comentario,

ComentarioUsing AI agents for email and web form

Hi, 

Why is it not possible to see and customize the default triggers made by the AnswerBot in the Messaging solution? Is this on your roadmap?

 

Ver comentario · Publicado 27 may 2021 · Rebecka Linnér

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Rebecka Linnér creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

Hi!

It would be very beneficial to send the customer back to the AnswerBot once they have been served in a chat, as they might return with another question that the AnswerBot can answer - before choosing to start a chat again. 

An idea could be to copy the "back" button used in the Classic Web Widget, or enable the agents to end a chat, which triggers the AnswerBot feedback loop. Or even better, enable the customer to end the chat --> which triggers the AnswerBot feedback loop. 

Publicado 27 may 2021 · Rebecka Linnér

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