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Joe Faurote's Avatar

Joe Faurote

Incorporación 02 jun 2022

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Última actividad 12 ene 2024

Zendesk Luminary

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Última actividad de Joe Faurote

Joe Faurote hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

I don't think this was possible prior to the rollout of the new customer profile page experience that is currently in beta.  Prior to that you could only define one organization per user, now you are presented with the following

From there select Customer details

Scroll down to Organizations and select Add organization

Enter the additional organizations for the user.

One important thing to note is to make sure you understand and choose the viewing rights for the organization in the organization panel to avoid any unwanted behavior.

None of this is automatic of course and will need to be performed manually for each additional organization you want to make the user a member against.

Ver comentario · Publicado 12 ene 2024 · Joe Faurote

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Joe Faurote hizo un comentario,

ComentarioAdditional ticket channels

Was there a change made recently that strips HTML tags, specifically table formatting, from support tickets?  We use these heavily with our internal comments for example to send lookup tables automatically for warranty determination and over the last week they've disappeared and things look horrible now.

Ver comentario · Publicado 02 jun 2022 · Joe Faurote

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