Búsquedas recientes


No hay búsquedas recientes

Dana Martell's Avatar

Dana Martell

Incorporación 16 oct 2021

·

Última actividad 19 jul 2022

Seguimientos

0

Seguidores

0

Actividad total

21

Votos

7

Suscripciones

10

RESUMEN DE LA ACTIVIDAD

Última actividad de Dana Martell

Dana Martell hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

+1 this feature is a must have to track the success of our phone line IVR and forecast call volume shifts as we make changes to our menu 

Ver comentario · Publicado 17 mar 2022 · Dana Martell

0

Seguidores

2

Votos

0

Comentarios


Dana Martell hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1 to separate ticket access by brand

For compliance and regulatory reasons it is a necessity to be able to separate access to tickets by brand for each separate company managed in one Zendesk instance. Admins should be able to set agent access to tickets based on role for one, multiple, or all brands. 

Ver comentario · Publicado 16 mar 2022 · Dana Martell

0

Seguidores

0

Votos

0

Comentarios


Dana Martell hizo un comentario,

ComentarioGeneral questions about live chat

+1 - This should be an admin setting for the whole account. 

Ver comentario · Publicado 13 sept 2021 · Dana Martell

0

Seguidores

0

Votos

0

Comentarios


Dana Martell creó una publicación,

Publicación Feedback - Chat and Messaging (Chat)

Zendesk should present the accept button when a chat is directly transferred to an agent (like how it is when transferred to the group/department).

Agents need to "accept" the chat and be notified with a sound a new chat has been assigned. 

This is critical for our business as our agents who handle escalated issues do not spend a majority of their time in Zendesk. They have Zendesk open on another monitor and do not see the notification of a new chat. With no other notification, they are missing chats or keeping our customers waiting a long time. 

Publicado 15 jul 2021 · Dana Martell

33

Seguidores

37

Votos

34

Comentarios