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Meg Gallear-Ouimet

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Última actividad de Meg Gallear-Ouimet
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    Meg Gallear-Ouimet hizo un comentario,

    This workaround is only applicable for once a Chat has ended, which means we are unable to use those IPs or meta information to verify the customer or help troubleshoot while we are actively chatti...

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    Meg Gallear-Ouimet hizo un comentario,

    This isn't helpful, Ayush, because these events are only available once the chat has come to a close. If we're helping a customer in real time, we are unable to see any details about the browser, d...

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    Meg Gallear-Ouimet creó una publicación,

    Feature Request: Max Limit for Customer Wait Time

    No planeada

    With a smaller team, we'd like to protect the customer experience by automatically turning chat off for new customers if we're backed up and a customer has already been waiting the queue for over a...

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    Meg Gallear-Ouimet creó una publicación,

    No IPs available in Chat

    Our team needs to have easy access to view IPs for security processes, but this feature was removed with the move to Agent Workspaces. This is a great security risk for us, so we'd love the feature...

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    Meg Gallear-Ouimet hizo un comentario,

    Definitely agree with this feedback. It's nearly impossible to manage wait times without our small chat team needing to manually alternate going invisible and online in order to control our volume....