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Ollila, Felecia A's Avatar

Ollila, Felecia A

Incorporación 16 oct 2021

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Última actividad 22 abr 2024

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10

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4

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2

RESUMEN DE LA ACTIVIDAD

Última actividad de Ollila, Felecia A

Ollila, Felecia A hizo un comentario,

ComentarioSetting Guide roles and permissions

Yes, Light Agents have visibility to articles that are set as "Agent and admins only".

Ver comentario · Publicado 29 abr 2022 · Ollila, Felecia A

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Ollila, Felecia A hizo un comentario,

ComentarioSetting Guide roles and permissions

Are there any plans to allow multiple Custom User Segments to be selected for Visibility permissions?

Ver comentario · Publicado 15 nov 2021 · Ollila, Felecia A

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6

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Ollila, Felecia A hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

The Dashboard would be super useful if it was customizable. If we cannot get complete customization right now the next best thing would be to add the SLA countdown to the view. It is easier to gauge what needs to be worked on first when we can see how our SLA applies to each issue.

Ver comentario · Editado 22 abr 2024 · Ollila, Felecia A

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Ollila, Felecia A hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Cloning would be awesome! Copy/paste the contents of an article works well enough but when you have a number of articles to do this for it is very time consuming. 

Ver comentario · Publicado 05 mar 2019 · Ollila, Felecia A

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