AdamPearce

Hi Pierre,

I know you did and my reply does not seem to have posted for some reason. I read through your article and it looked great but in order to have access to the 'ticket form' function, I understand that you need ZenDesk Enterprise. I only have Team unfortunately.

They are hoping that we will all just give up!

Seems so simple and yet still no answer from Zendesk. How many more requests does this feature need Zendesk. We are owed an answer!

We would also like to see this included. I have raised this under support case 1455364. I mention in that case that I do not see why you can manually CC anybody on a ticket, including an end user but you cannot do this automatically. Surely something that can be done manually, can be done automatically?